At Smmvcc , we are committed to providing our customers with the best possible service. We understand that there may be circumstances in which you may need to request a refund. Our refund policy is designed to be fair and transparent, ensuring that you have a clear understanding of how refunds are processed for the services we offer.
1. Full Refund for Unprocessed Orders:
If we have not yet started processing your order, you are eligible for a full refund of the amount paid. This refund will be issued to your original payment method, and you can expect to see the funds returned within 5-7 business days.
2. Partial Refund for Processed Orders:
If we have already started processing your order, and you decide to request a refund, we will issue a partial refund in the form of a credit balance. This credit balance can be used to make future purchases on our platform. The amount of the partial refund will be determined based on the progress made on your order and the associated costs incurred.
3. Eligibility for Refunds:
To be eligible for a refund, you must contact our customer support team within 30 days of your order placement. Refund requests made beyond this time frame may not be considered.
4. Refund Request Process:
To initiate a refund request, please contact our customer support team at contact us. When reaching out, provide your order details and a clear reason for your refund request. Our team will review your request and respond within 3-5 business days to confirm the refund amount and method.
5. Cancelled or Discontinued Services:
In the event that we discontinue a service or cancel your order due to unforeseen circumstances, we will issue a full refund to your original payment method.
6. Special Circumstances:
Smmvcc reserves the right to consider special circumstances on a case-by-case basis and may offer refunds or alternative solutions, as appropriate.
7. Refund Dispute Resolution:
If you are dissatisfied with the resolution of your refund request, you have the option to escalate the matter to support team.
8. Non-refundable Fees:
Some fees, such as transaction processing fees, may be non-refundable and will be deducted from the refund amount.
We strive to provide exceptional customer service and handle refund requests promptly and fairly. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team.